Have you checked your credit card statement and found a mysterious line that reads “Super Super San Francisco CA” or “Super Super + San Francisco”? You’re not alone. Many users report this exact charge, often for around $15, appearing unexpectedly. Here’s what it means, why it happens, and how you can resolve it.
What Is the Super San Francisco Charge?
This charge usually originates from Super.com, a San Francisco-based company that offers hotel bookings, cash-back deals, and a paid membership called Super+. The descriptor “Super Super San Francisco” is the billing name that may appear on your card.
If you’ve recently used Super.com to book travel, this charge likely represents the Super+ subscription fee. However, if you never used the site, it could be an accidental signup or even an unauthorized transaction.
Common Reasons for the Charge
- Accidental Membership Signup – During a hotel or travel booking, a pre-checked box might have enrolled you in the Super+ membership without realizing it.
- Trial Period Ending – Many users join through a free or discounted trial that auto-renews into a monthly payment.
- Unauthorized Use – Someone may have used your card details to register without your consent.
Typical Amount and Frequency
Most reports show a recurring charge of $12–$15 USD per month. The fee continues until the membership is canceled.
How to Verify the Source
- Search your email for messages from Super.com or Super Travel.
- Check recent bookings—did you use a travel discount or cashback offer?
- Log in to Super.com using your email to see if you have an active membership under your name.
If you find no record of an account, the charge may not be legitimate.
How to Cancel the Charge
If you intentionally or accidentally subscribed to Super+, you can cancel it:
- Go to Super.com and log into your account.
- Click on Account → Membership → Cancel Membership.
- Follow the prompts and confirm the cancellation.
- Take a screenshot or email confirmation for your records.
After cancellation, monitor your statement for the next billing cycle to ensure no additional fees appear.
What If You Didn’t Authorize It?
If you never used Super.com and the charge seems suspicious:
- Contact your bank or card issuer immediately and report the transaction as unauthorized.
- Request a chargeback or dispute the payment.
- Block or replace your card if fraudulent use is suspected.
- Check all active subscriptions linked to your card to ensure there are no other hidden charges.
How to Prevent Future Unknown Charges
- Always review checkout pages carefully for pre-checked subscription boxes.
- Use a virtual card or payment service with spending limits for online bookings.
- Set up transaction alerts so you get notified of any charge instantly.
- Regularly review your credit card statements to catch suspicious activity early.
Final Thoughts
The Super San Francisco charge is most often linked to a legitimate service—Super.com’s Super+ membership—but it can also indicate an unwanted or unauthorized signup. Always confirm the source of the transaction, cancel any unwanted memberships, and contact your bank if it appears fraudulent.
A little vigilance with online bookings and subscriptions can help keep your credit card secure and free of surprise charges.
